Turn WeChat into your five-star advantage.
Telkie centralizes WeChat guest communication for global hotels — secure, on-brand, and built around how your front desk actually works.
Chinese guests expect WeChat. Most hotels can't deliver it well.
WeChat is often the only channel your Chinese guests trust — but scattered across personal phones and ad hoc group chats, it becomes a liability instead of a service advantage.
Telkie gives every department one secure system of record for guest conversations — from pre-arrival to check-out — so nothing depends on a single person’s phone.
Guests already have WeChat open. Meet them there.
A QR code at the desk connects a guest straight into your hotel's own WeChat account — not a staff member's personal phone. The conversation is routed to the right team instantly, and the full context travels with it for the rest of the stay.
One platform for every guest conversation
Built for hotel operations
Front desk, concierge, and guest services work from one shared inbox, with handoffs that never lose context between shifts.
Centralized, secure by design
Every conversation is owned by the property, not a personal device — with clear access control and a full audit trail.
Purpose-built for Chinese guests
Language, tone, and response times calibrated to what five-star Chinese travelers expect from your brand.
Requests move between teams — nothing gets lost
A message never sits on someone's personal WeChat. Every request is visible, assigned, and tracked until it's resolved, across every department on property.
Enterprise-grade, from day one
Guest trust is the product. Telkie is built to the standard hotel IT and compliance teams expect.
Encrypted data storage
Guest data is encrypted at rest and in transit.
Automated backups
Conversations are backed up continuously, with no manual step.
Full audit trails
Every message and handoff is logged and attributable.
AWS infrastructure
Built on enterprise-grade cloud infrastructure your IT team can vet.
Built-in redundancy
No single point of failure across regions or services.
Role-based access
Staff see only the conversations relevant to their role.
24/7
Multi-language guest support, every day of the year — without adding headcount to your front desk.
Simple, transparent pricing
No hidden fees. One platform, one plan, everything included.
- Unified guest communication
- 24/7 multi-language support
- Analytics & reporting
- Enterprise-grade security
- Dedicated account management
Ready to give Chinese guests the experience they expect?
